Terms and Conditions - COVID 19 Updated

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1. We strongly advise that you book your session in advance to avoid disappointment as sessions are subject to availability. 
2. In order to protect you and our staff we require full payment in advance when making the booking.
3. Please only enter the building at the time of the session, to reduce the number of people inside the building
4. Late arrivals may not receive their full session if availability does not allow. 
5. Whilst we try and run on time this is not always possible so we advise that you allow some extra time for your visit. 
6. All drivers are advised to wear comfortable, but sturdy footwear such as trainers. 
7. Open shoes such as sandals and high-heels are not permitted. Scarfs will need to be removed prior to driving.
8. You are welcome to use your own full face helmet or motocross helmet with chin protection, providing it is roadworthy or conforms to British Standards and has a visor or goggles. 
9. In the interest of personal hygiene customers wishing to use our helmets must provide head coverings such as a balaclava or similar. If you do not have your own covering, we can supply a high quality washable cotton balaclava, which you can use on return visits for just £2. Gloves are also compulsory so bring your own or we can sell you some for just £1. Our race pack is available for purchase and includes both a Balaclava and gloves for £3.
10. This experience is not suitable for expectant mothers, people with back problems, heart conditions or other illnesses, which could affect them driving. If unsure please ask a member of staff. 
11. Motor Sport can be Dangerous - You will be asked to sign an indemnity form to confirm that you agree to participate at your own risk and should you sustain an injury you release JDR Karting Ltd and its associates from liability. This form can be done online prior to arriving. We do have facilities upon arrival, but it is preferable to get this done in the comfort of your own home. Please ensure all drivers within your group do this.
12. You agree to abide by the rules set out in the safety DVD, which you must see before driving unless you have seen it in the last 6 months and can remember what you saw. 
13. It is your responsibility not to drive unless you are sure of the contents of the DVD - please ask about anything you are unsure about, we are here to help keep you safe.
14. If you experience a problem with a kart or are dissatisfied with it's performance please notify the marshal immediately and we can change it for. Letting us know at the end of the session will not result in a refund being given.

Indemnity forms can be printed from our website or filled in online or upon arrival. Pre-filling them online is highly preferred as this reduces safety risks with Covid and speeds up the process. Drivers under 16 years of age will need a parent or guardian to sign so please bring the form with you ready signed if this is not possible upon arrival.

1. They will be briefed and supervised by an instructor who will be looking after the booking. They will be instructed what to do prior to driving. 
2. It is essential that they keep both hands on the steering wheel and both feet in the karts at all times. 
3. They must not get out of their kart until all karts have stopped and they are instructed to do so. 
4. No one must enter the track until instructed to do so. 
5. Parents or guardians must supervise the children whilst not driving.

1. All players are advised to wear comfortable footwear such as trainers. High-heels are not suitable for the upper levels of the arena.
2. Exclusive use of the arena is not guaranteed unless agreed which costs £150 (1 hour)
3. Children and adults may be mixed as the arena is not exclusively for children. 
4. On rare occasions some young children may find the experience a little scary and parents are welcome to enter the arena should they wish to keep an eye on their children at no extra charge unless they wish to have their own pack and play. 
5. CCTV is viewable from the cafe and parents are encouraged to watch their children playing in the arena. 
6. Should any parent see anything unusual please let a member of staff know. 
7. The arena is a no running zone and strictly no bad language. Any intolerable behaviour should be reported to a member of staff immediately and the offending players will be removed. 
8. We regret that there is nothing we can do if the complaint is raised after the games have finished. 
9. It is not possible for the attendants to supervise the whole of the arena at all times due to its size and shape and also with the game music playing we will not necessarily hear any bad language. We therefore have to partly rely on players and parents informing us of anything wrong.
10. Should you experience a broken pack please report this immediately by returning to the reception and tell a member of staff. 
11. We regret that we will be unable to help if you don't tell us and will not be able to offer a refund. 
12. A refund will be offered for games unplayed should the attendant be unsuccessful in replacing or resetting your pack. 
13. Players disobeying the safety instructions may be asked to leave without a refund being given.

1. Party food and corporate meals must be booked in advance. This will be available when the government allows due to Covid-19.
2. If at least 3 days notice is given to cancel your party food a full refund will be given.
3. If you are not satisfied with the food please let us know immediately and not when it is all eaten as then we will be unable to help and no refund will be offered. 
4. If you require more food please let the chef know and they will usually bring more for you FOC subject to fair use for party food. 
5. Customers are not allowed to consume their own food and drink on the premises not purchased from us.
6. If you wish to bring your own food there will be a minimum charge of £3 per person and this needs to be arranged in advance so we can reserve the necessary tables for you. This fee is to cover running costs of our cafe facilities.