Frequently Asked Questions
Select your activity
- Q Can I bring my own food?
- A No, only food and refreshments bought on the premises can be consumed
- Q Are your refreshments expensive like most activity attractions?
- A No - we have priced our refreshments at a competitive level and make our money from the activities rather than rely heavily on our catering.
- Q Can I bring my own birthday cake?
- A Yes - you are very welcome to do this and are encouraged to bring balloons & banners if you wish.
- Q My son has special dietary requirements so can I bring my own special food just for him?
- A Yes
- Q What is the minimum age?
- A 6yrs
- Q Is it suitable for adults?
- A Yes - We have designed our arena to appeal to both children and adults. We have run many corporate events with great success and the experience has surpassed their expectations.
- Q How many games do most people play?
- A We recommend playing 3 games especially for parties as this gives us chance to play both solo and team games. 3 games takes about an hour to run and also offers the best value for money.
- Q How good is your arena?
- A We are the chosen arena for the annual Armageddon Lasertag Championship for the UK.
- Q What equipment do you use?
- A We use the very best and latest Darklight V7 lasertag equipment, which is the most sophisticated on the planet. This requires a degree of skill not found on other systems and provides live info on the LCD screen on every phaser so you know what is happening throughout the game.
- Q Is it dark and scary?
- A The lighting is subdued however the uv-artwork glows brightly and there are special effects lights inside. It is not particularly scary as most 6yr olds are fine and really enjoy the experience. We do have a few that are too scared to go in as soon as they arrive. We would in this case suggest that a parent goes in with the child to have a look first before starting the game to gain confidence. An adult can assist the child and this usually helps greatly until they gain confidence to go around on their own. We only charge for the pack and not someone if they are only assisting.
- Q How many can play together?
- A 30 players
- Q Will I have exclusive use of the arena?
- A No - there may be other players with you however this adds to the enjoyment as you will have more people to tag. You can arrange exclusive hire for £280
- Q Is it safe?
- A We have a no running policy to keep everyone safe. Injuries can happen if they run into each other or fall over. This is therefore a low risk activity.
- Q Can my children come on their own or do I have to sign an indemnity form?
- A Yes they can come on their own and there is no indemnity form to fill in.
- Q When giving our names can they be imaginary?
- A Yes - you can make up your own game name providing it does not contain numerals and is less than 13 characters. Of course they must be PG rated. Your group can fill in their names using the Names Form.
- Q What clothing should I wear?
- A Wear casual clothes or fancy dress, which adds to the fun. You will definitely get warm playing the games so bear this in mind even in Winter. Sensible footwear is a must - flat shoes or trainers are perfect, no high heels.
- Q Is strobe lighting used?
- A No
- Q Is it a suitable activity for disabled players?
- A The arena is wheelchair friendly however players may need an assistant to help them. Please consider the entrance steps to initially get in as we have no lift. We usually have members of staff that will be pleased to assist you, but please let us know prior to make arrangements to help.
- Q What is the minimum & maximum age
- A 4yrs-10yrs
- Q Is there a minimum height?
- A There is no minimum height for the Racing Rascals however the Cadets have a minimum height of 1.2m
- Q What age can use the Racing Rascals?
- A 4-7yrs however we recommend using the faster Cadet karts for children aged 6 1/2 upwards
- Q What party do I book if I have ages ranging from 5-8yrs?
- A We would suggest booking a cadet party and we will do part of the party with the Racing Rascals karts for any driver that is too young or too small to drive the Cadets.
- Q Can you mix Racing Rascals & Cadets on the track at the same time?
- A No - the difference in speed and design of the karts would make this unsafe.
- Q Will the children get bored waiting for their go as you only run 3 Cadet karts together for the parties?
- A The children will be cheering their friends on from the viewing area.
- Q Why do you run 4 Racing Rascals but only 3 Cadet karts when running parties?
- A The Cadet karts are much faster and physically larger so therefore require more space. We run 3 karts and have the other 3 on charge so we can run all day whilst keeping the batteries @ peak performance.
- Q My son has his own quad bike and scramble bike, will he find the kids track too slow for him?
- A As he is used to controlling fast vehicles he will probably find the kids track too slow and therefore we would advise he goes on the petrol cadets suitable for ages 9-12yrs.
- Q Do the children wear helmets and race suits?
- A No - the karts are electrically driven and are designed not to need helmets and race suits.
- Q Have you had any injuries on the kids track?
- A No - we do however advise you that there is a risk of injury as they are moving vehicles and you will need to sign an indemnity form (either party organiser or parent).
- Q What should my child wear?
- A Casual clothing and ensure there are no loose items of clothing such as scarves that could become entangles with moving parts.
- Q What is the minimum age and height allowed?
- A 12yrs 1.48m for the senior karts or age 8-12yrs for the petrol cadets and min height 1.3m
- Q What is the maximum weight & height allowed
- A 18 stone & height 6'4" Max. Our helmet size of XXXL may be a limiting factor, but this is very rare.
- Q What should I wear?
- A We recommend casual clothing and sensible footwear, trainers are ideal - no high heels or open sandals .
- Q Can my children come without me?
- A An online indemnity form needs to be completed by the parent/guardian prior to arrival.
- Q Is all equipment provided free?
- A Yes - you will be provided with a freshly sanitised race suit & helmet.& gloves. For hygiene reasons you are required to wear a balaclava and gloves which we can supply for £4. You are welcome to use your own helmet and will not require a balaclava but will require just gloves which just cost £1. If you pay for these online when you book but then bring your own we will refund you so don't worry.
- Q What engines do you use?
- A We use the fabulous Honda GX160cc engines which is the most popular engine used at most indoor karting arenas.
- Q Can I hurt myself?
- A Unfortunately YES you can. As with any form of motorsport there is always some element of risk involved however we are a fully certified circuit and member of the National Karting Association which helps to ensure that any risks are kept to a minimum.
- Q I have never been karting before, can I do it?
- A Yes - we provide safety instruction and show you how to operate the karts and what to do before your session starts.
- Q Will I have exclusive use of the track?
- A This depends on the session type you have booked. Race events are exclusive, but the Track Driving Experience is not.
Complaints
- Q What do I do if I am dissatisfied on the day?
- A Please speak with the person who is looking after your activity to help you. If you are still not satisfied please ask at reception for assistance.
- Q What do I do if I am still unhappy or disagree with what the staff have told me?
- A Please email the manager using sales@jdrkarting.co.uk subject FAO manager complaint. Please provide your booking ID, name and phone number. Provide as much detail as possible to describe what went wrong. We will investigate this thoroughly using our CCTV footage and phone voice recordings plus interview staff members involved. You will then be contacted with a full explanation of the findings and any propositions will then be discussed. We do aim to please and value your custom.
Making a Booking
- Q How do I book?
- A You can book online, which will involve making payment using Paypal or a credit/debit card. The paypal screen will initially be shown and will be followed by the option to input your card details directly if you don't have a Paypal account. Alternatively you can phone us on 01452 311211 where we will be happy to advise you and book it for you. We take card payments over the phone.
- Q I am not sure how many to book for until my guests confirm so can I provisionally book and confirm later?
- A Yes - we appreciate that sometimes invites have to be sent before numbers can be confirmed. We can make a provisional booking for you and then you can make a payment when you know. We generally like payment to secure the booking within a week of making a provisional booking. This may be extended if necessary.
Reception JDR Karting